07/08/2026
After 11 consecutive years at the top, Chick-fil-A has been surpassed in the American Customer Satisfaction Index.
The new leader? Jersey Mike's.
Earning the highest customer satisfaction score of 2026 is more than a milestone: it's a reflection of what happens when quality, consistency, and the guest experience remain the priority every single day.
Customers recognized Jersey Mike's for its freshness, variety, and value while the brand continued to grow, adding 238 new locations and surpassing $4.2 billion in sales.
Recognition like this is earned through the daily commitment of franchisees, leaders, and restaurant teams who protect the standard behind every guest experience.
That's one of the many reasons Ascential Restaurant Group is proud to partner with a brand whose success is built on people, operational excellence, and a culture that never stops raising the bar.
Read the full article: Jersey Mike's Tops Chick-fil-A in Customer Satisfaction 2026