29/07/2021
WE ARE HIRING!!!
- OUTLET MANAGER
-MARKETING
Job Description
Responsibilities :
Overall outlet management
-Manage, lead and drive the performance and efficiencies of outlet team.
-Manage and coordinate daily outlet operations in accordance to expected standards; including production, productivity, quality, sku availability and customer-service.
-Achieving targeted revenue, profitability and quality goals.
-Forecasting future needs for goods, kitchen utensils and cleaning products, ordering and restocking.
-Compliance with food sanitation and safety regulations and any other statutory requirements
Implementation of SOPs and protocols to maintain operations standards.
-Achieving Store Standard targets and achieving compliance targets.
-Compliance to occupational safety and health standards so that the safety of employees and customers are maintained per standards.
-Conducting daily compliance checks.
-Investigating all discrepancies related to cash & inventory and ensure closure is achieved.
-Conducting and verifying stock count.
-Ensuring all cashiering duties are performed in line with Cash Handling & Loss Prevention policies.
-Promote the brand and products in the local community through word-of-mouth and outlet events.
-Conduct store walks with operation management team on a weekly basis.
-Perform corrective tasks (through store employees) to ensure store standards are meet.
-Communicate reports to relevant headoffice departments to ensure store standards are met as 1st level support, with operations as 2nd level support.
-Delegates tasks to store employees and holds them accountable in completing them.
-Promotes career progression by communicating clear criteria for confirmation and promotion
Provides support and guidance for employee development.
-Promptly provides corrective feedback to store employees if SOPs are not adhered to.
-Recognizes and call-outs to employees who display positive and/or commendable performance.
-Shares best practices with employes.
-Acts as role model to store employees by performing required customer service standards.
-Train new and current employees on proper customer service practices.
-Conduct periodic performance conversations with direct reports and coaches them for continuous career progression.
-Leads by example and motivates and drives team especially during busy shifts.
-Ensures employee confirmations and/or career progression is achieved in line with guidelines
-Ensure all operation standards are achieved; including food services and preparations, outlet floor, equipment, exterior conditions.
-Deliver superior fresh food and beverage services and maximizing customer satisfaction.
-Responding efficiently and accurately to outlet customer complaints.
Requirement:
-Proven work experience as a Restaurant Manager, Café Manager or in a similar role.
-Displays management skills and experience both at front and back of the house.
-Proven customer service experience as a manager
Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and staff.
-Strong leadership, motivational and people skills
Has attended food handler’s training and received current anti-typhoid vaccine.
-BSc degree in hospitality management or culinary skills is an advantage
INTERESTED APPLICANT ARE INVITED TO SEND UPDATED RESUME TO [email protected]
