BeARCK PH

We offer you a global network of talents, competencies, and assets. We can improve your customer experiences by making each interaction simpler, faster, better, safer, and more cost-effective. We are experts in people interactions, and this gives us the edgein delivering a superior customer experience in every contact.

In a digital world that is full of challenging frictions, where customers aren’t robots, but emotional beings, how can your company achieve customer management success? It’s simple: you need to partner with the right organization.

Our Solutions:

1. Outsmart and Outperform – Our OET or Operations Engaging Team is the best in the business. We embrace your brand culture, recruit perfect-match agents, and offer ongoing coaching to ensure you “over”achieve results.

2. We make Personal Touch – Our OET or Operations Engaging Team is engaged, fulfilled and skilled – which is why we have low churn and high retention. They know how to read between the lines and speak your customer’s language.

3. Future-Proof Partnership – We are a partner you can rely on to help you tame the digital future. We recruit digital-natives who are savvy in using Technology to deepen engagement and accelerate solutions.

Our CORE VALUES:

1. Integrity – “ I do what I do, I do what I say.” BeARCK Ph displays integrity by being consistent and credible. Effective leadership, we believe, starts with leading others by example.

2. Respect – “I treat others with kindness and empathy.” We believe that empathy and comprehension are what make us human. It is in this sense that we never forget that our very essence remains on the care we have for each and everyone.

3. Professionalism – “I do things right the very first time.” By being professionals, we manage our time, look the part, complete the tasks, be consistent, and strive to exceed expectations.

4. Innovation – “I create and improve.” We believe in the power of an idea, and how it can go a long way in staying ahead of the competition. We strive to think outside of the box in order to develop efficient solutions that aim to improve the lives of our people, clients, customers, and our business.

5. Commitment – “I am passionate and engaged.” We are committed to creating an outstanding customer experience, whether it is for our clients and their customers or our very own people. Ours is a place where we believe in people, where teamwork wins, where we work for people. We are united in our passion to deliver excellence with every interaction, and to inspire, motivate, learn, teach, and grow.

Incorporating our company values into our way of life and living them points us to the right direction – and if we do so on a daily basis, the only way to go is up.

Our Services:

A. Customer Experience Services

1. Customer Care – Your customers will be contacting an environment perfectly tuned to ensure the right services at the right time to increase business results, loyalty and repurchasing. We provide a wide range of omnichannel solutions, delivering a high level of accessibility, reliable information and care for your customers from the first contact.

2. Technical Support – From self-service mode to getting in touch with the product experts, we will guide you through the several tiers of tech support to help you show your customers that you are ready to go that extra mile to amaze them.

We offer support at multiple tiers of service:

· Multilingual highly complex support delivered across a wide variety of channels, aided by automation and innovative technologies (B2C, B2B, SMB, B2E, and Engineering Environments).

· Technical Solutions across the complete customer lifecycle from installation and activation to parts/field support.

· Experience in wide range of Industries: Consumer Electronics, Telecommunications, e-Commerce, Retail, Automotive, and New Economy companies.

Tier 1 – Standard technical issues through proven processes;

Tier 2 – Complex and escalated issues requiring more sophisticated troubleshooting procedures;

Tier 3 – High-level support for large-scale, large-impact enterprise issues and cases;

3. Sales – We have developed and implemented strong sales programs based on our exceptional combined years of experiences and tools. We provide highly skilled sales representatives with customer relationship experience. You can mix and match the solutions that best meet your needs:

· Lead Generation (both digital and voice)

· Lead Appending/Validation/Qualification

· Appointment Scheduling

· Outbound and/or Inbound Telesales

· eCommerce Support including chat, bots, and a unique shopping cart abandon solution

· Existing Customer Cross-sell and Upsell

· Customer Retention and Loyalty Management

· Customer win-back and surveys

4. Social Media – We offer solutions to engage and interact with your customers and to connect your brand with them across all social media channels. We deliver a personalized customer experience with the brand, increase customer value, and have the potential to build a long-term relationship through omnichannel integration combined with the communication skills of our Social Media Analysts. Some are our key solutions:

· Social Interaction Management – Turn your social media into true customer care with low response times and high satisfaction average. Excellent client interaction retains and attracts more consumers to your brand than any other social media metrics. From Facebook, LinkedIn, Instagram, Twitter, and many other social media platforms, we develop a progressive social media strategy that aligns your brand’s needs with your customers’ desires. We help you set your social care centers, re-imagine interactions with customers, provide direct support, address customer complaints, and invite customers to participate in a two-way dialogue. Through implementation of the right team, processes, and meaningful dialogue, we gain customer loyalty, transforming customers into brand advocates.

· Content Creation – We leverage positive interactions to bring the brand-client relationship to another level and increase revenue opportunities. Through meticulous consumer analysis and tailored content strategy, we develop proactive content to reach the ideal client engagement level and create brand advocates. Through the creation of relevant content, we leverage the interactions between brand and customers, converting fans into advocates no matter where they are in the sales funnel.

· Selling Through Social Media – We deliver the right message, at the right place, at the right time. We develop campaigns based on audience analytics and analyze the lead after interaction to map buying behavior and determine the best predictors for willingness to acquire your product/service.

B. Back-office Services:

1. Chat Support – Chat is becoming the preferred channel of interaction globally, along with voice and email. More and more automated conversations with chatbots and real-time interactions with service agents in chat windows have become the norm. Today, many of the world’s largest and most recognizable brands are offering chat as one of the primary channels for customer engagement.

2. Content Moderation – Our Social Media Gatekeepers, make the internet a safer place for you and for your brand. At any given moment, thousands of new posts, pictures, and comments flood the internet. With this unimaginable amount of information comes the challenge of screening, checking, and making sure all these content can remain available to everyone.

Have you ever thought of how long it takes for fake news, hate speech, sexism, racism, and other damaging content to spread online?

Protect Your Brand, Protect Your Business.

Our Approach? – Our moderators evaluate context in pre-, post-, and reactive or automated moderation. Lists are some of how our moderators can protect your brand and business:

· Deduce sentiments from published customer reviews.

· Restrict content and disturbing content.

· Protect brand identity.

· Manage Online Reputation.

· Protect community from cyberbullying.

· Ensure quality, compliance and legal standards.

We make your job easier. We make businesses better. We live by our values. We live our culture.

Schedule us an appointment through the following channels:

💎 Send us an EMAIL: [email protected]

💎 Drop us a message in SKYPE: BeARCK Ph

💎 You may also book an appointment with us through our Calendly: calendly.com/bearckph

We look forward to speaking with you!

BeARCK Ph Team