10/24/2026
⚜️ THE ROLL CAJUN STANDARD
This is our Customer Service Standard. It’s posted on our kitchen door so every team member who passes it is reminded daily of who we are and what our guests deserve.
OUR 15 RULES OF CUSTOMER SERVICE:
1. Acknowledge Folks Immediately. Eye contact, a nod, a greeting. Every guest matters.
2. Tell the Truth Up Front. If we’re busy or sold out, say so. No surprises or excuses.
3. Know the Menu Like It’s Your Family Recipe. Know what we serve and believe in it.
4. Read the Room. First-timers need guidance. Regulars want speed. Families need patience.
5. Protect the First Bite. Check back quickly. Make sure it’s right.
6. Own the Problem—Every Time. Doesn’t matter who caused it. We handle it.
7. Fix Fast. No Defensiveness. Apologize, act immediately, and make it right.
8. Use Names When You Can. They’re not a table number. They’re guests in our house.
9. Move Calm. Chaos Is Not an Excuse. Busy doesn’t mean careless.
10. Respect Their Time. Refill drinks, clear plates, and never rush guests.
11. Recommend. Don’t Push. Sell what you love and believe in.
12. Anticipate Like a Pro. Napkins, sauces, kids’ cups, to-go boxes. Stay ahead.
13. Finish Strong. Thank every guest sincerely and invite them back.
14. No Negative Talk—Ever. No complaining about coworkers, the kitchen, or management on the floor.
15. Serve Like It’s Yours. Because it is. Pride, ownership, and no shortcuts.
⚜️ THE RCB RULE:
We’re not just feeding people. We’re earning trust, one plate at a time.
These aren’t lofty goals. These are our MINIMUM expectations.
We’re a small, locally owned business. We’re not perfect, but we’re working every day to be better. If we ever fall short of these standards, I personally want to know.
Thanks you for dining with us. We don’t take your trust or support for granted.
FAITH • HERITAGE • JOY
⚜️ ROLL CAJUN BOUDIN
NEAUX ONE COMES CLOSE
