09/09/2021
Front-End Server- $14/hr
Job Description:
The Front-End Server is responsible for ensuring each customer’s experience is outstanding. This includes greeting them and
making them feel warm & welcome upon eating, providing menu expertise for food & drinks, serving their food & helping with
any specific needs they have. In addition, they close out all transactions & make them feel like their Pasquale’s dining
experience is second to none! Like the front-end manager this role is very much the face of our organization to the public thus a
lot is expected from this role.
Key Tasks
o Responsible for managing each customer’s experience in person or as a reflection of your training.
o Working under the front-end manager the servers are responsible for all food serving & order taking to include:
o Taking phone orders
o Seating customers & taking orders
o Beverage, Food, and dessert upselling
o Preparing all dine-in & to-go salads & drinks
o Serving all food & drinks (fountain/beer/wine)
o Closing out each cash/credit/debit/gift card transaction in POS & end of night batch-out & counting
o Any food serving & order taking left off but required for the restaurant to run
o Maintaining the dining room, front-end area, refrigerators, soda machine, cup washing sink, mirrors, and windows for
cleanliness, organization, and ensure following all health code safety standards such as labeling with dates etc. The
same goes for viewing all aspects of the kitchen with regards to health code safety standards. Always use gloves with
raw (sausage) & food going straight to the customer like salads. Wash hands regularly & report any issues to the
manager.
o Communicates any customer issues or complaints immediately to the front-end manager, kitchen supervisor, or owner
immediately. This will allow management to handle the situation consistently with past issues and ensure the
customer’s issue is resolved.
o Provides the front-end manager, in real time, with the front-end order needs at the time a need is noticed.
o Perform all cleaning, prep, and cooking of food is done to our quality & health standards at the direction of the front-
end manager.
o Report any health code, safety, or harassment violations by any staff member immediately.
o Accurately report all non-cash dine-in tips on each timecard after cashing out all tips nightly.
Education/Experience Requirements
o Minimum of 1 year FOH restaurant experience
o Current Food Handler Certification
o TIPS certification (ideal but not required)
o Cash handling experience is ideal but not required