05/31/2026
Dear LOAM fans & friends,
We want to extend a deep apology for today’s dining experience. Today we tried incredibly hard as a team, but we know we fell short and didn’t meet our quality standards of five-star service. Most days when the entire dining room fills up like it did today, we have a very efficient team in the kitchen who can push food out very quickly. Today we had three out of six of our integral kitchen team members out and that should have been our queue to close.
As small business owners making the call to close or stay open is always difficult. On one hand we want to make sure that the team who wants to be here can have a stable work schedule, and we also want to make sure we keep consistent hours as well as accommodate longstanding reservations, but when we over extend ourselves in this way, naturally it means we don’t do our best when it’s time to open our doors.
Our team tried their best to communicate the longer than normal wait times for a dining room table as well as the longer than normal kitchen times, but as humans, we know the timing didn’t operate as well as it could have.
We owe a huge thank you to all of the guests who were so kind and gracious with us today. We also thank the guests who shared their feedback of frustrations. We hope that you see that we aren’t excusing our poor hospitality today and that you give us another try on a normal day when we are able to have our full crew with us.
Thank you for all of your support over these past three years. We hope to keep improving and last a little bit longer for you all, if you’ll have us.
Love,
Kim & Corey of LOAM
