05/11/2026
At Black Diamond, we take tremendous pride in the food, service, and hospitality we provide across all of our locations. Our teams work exceptionally hard every single day to deliver an experience our communities can be proud of.
We also understand that, from time to time, mistakes happen. But in most instances, issues can be resolved immediately simply by speaking with your server or asking for a manager. If we do not know there is a problem, we cannot fix it in real time.
A negative review should never be the first conversation. Most concerns — whether food or service related — can be corrected quickly and professionally while you are still in the restaurant. We are extremely proud that all of our locations maintain strong ratings, and 3 of our 9 locations still hold a perfect 5.0 Google rating.
But speaking not just for Black Diamond, but for all of our fellow restaurateurs, please make the effort to resolve concerns in real time. And if you receive exceptional food and service, let every establishment you patronize know with a 5-star review. Positive reviews truly matter to small businesses and the people who work tirelessly behind them. They impact our employees, our reputation, and ultimately the continued growth of the brand in the communities where we invest. We greatly appreciate the many guests who continue to support us with positive feedback and constructive communication.
Thank you for supporting Black Diamond and the hardworking people behind the brand.
