10/28/2026
There’s a side of owning a small business that doesn’t always make it onto Facebook.
Today, I’m sharing a little of ours. I truly want to share only the positive things, but that’s not always real life. 💙
Since opening BlueTick, we’ve received so many hate comments, have been called names, have had our baristas cussed at, and even had tablets thrown at them. These screenshots are just a small glimpse of what we’ve experienced.
Everyone is entitled to their opinion. You don’t have to love our coffee, our prices, or everything we do. But there are real people behind this window and this screen. Disappointment can be expressed without cruelty, and our team deserves to feel safe and be treated with respect.
We also know WE make mistakes. We have new baristas learning, and we’re still learning as business owners, too. We opened just 5 short months ago after a long, difficult road to get our doors open in Lewiston. We’re proud of how far we’ve come, and we take responsibility for continuing to improve. We are always improving and getting better!
If your drink isn’t right, please tell us. Give your barista the opportunity to remake it for FREE. We may ask questions to understand what tastes off or how you prefer it, that helps us get it right and learn for next time. Whether we made a mistake or your preferences fall outside our usual recipe, we’re happy to work with you. Honest feedback matters to us, and we hope you’ll give us the chance to make things right.
We’ve put everything into this stand because, to us, BlueTick has always been about more than coffee. We want it to be a place that lifts people up, brings awareness to causes and conversations that deserve attention, and supports other small businesses working just as hard to keep their dreams alive.
The hard days hurt. When you’ve poured your heart into something, it’s hard not to take those words home with you. But no amount of negativity is going to take away our determination to be a bright light in this community.
Because for all the hate, we’ve received ten times the love. 💙
We see it in our regulars, your kind messages, your recommendations, your patience with someone learning, and every time you pull up to our window.
We know money is tight. We know you have other places to choose. Please know that choosing BlueTick helps pay our baristas, keeps our lights on, supports a local business, and helps us keep showing up for this community.
And to those who have been unkind: I hope you’ll give us the opportunity to show you who we are. We’re going to keep putting our energy into better drinks, caring service, and doing good.
From the bottom of my heart, thank you to everyone who keeps believing in us. You’re helping us build something that matters.
Be kind. There’s a person on the other side of that window and screen too.
YOU MATTER. And so do the people serving you. 💙